Return & Refund Policy
[ RETURN ]
To file a claim on damaged items, please email info@symphonyfashion.com for your return authorization (RA) Request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
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We advise all customers to check their goods immediately upon delivery in the event a style may be damaged. All damage claims should be made within 2 business days of receipt of goods.
Shipping and handling charges are not refundable.
There is a 20% restocking fee for any unauthorized returns.
All sale items or discounted and ‘special order’ items are deemed FINAL and cannot be returned.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
Cancellation requests will only be considered if made within the same day the order is placed.
All sales are not subject to a refund. Only store credit will be issued.
[ REFUND ]
After submitting the order
-When a style or color is out of stock, full credit card refund will be processed for the out of stock style and color.
Upon receiving the order
DAMAGED
-If there is a damaged in your order, please email us at info@symphonyfashion.com within 7 business days of receipt of goods to initiate the return.
-Upon approval of the return, UPS return label will be sent via email (contiguous states). Please return the damaged within 14days.
-Once the return is received, we’ll proceed with full credit card refund of the return.
Displeased with our product
-If you’re displeased with your order, please email us at info@symphonyfashion.com within 7 business days of receipt of good to initiate the return.
-Return of the displeased order will be return by customer’s expense and subject to 20% restocking fee.
-Only store credit may be issued.
Please include the following in the body of your email
Business name, Invoice number(s), Style number(s), colors(s), Quantity, and reason for returning. Photos of damage.
All return packages must be in unworn, unaltered and unwashed condition, with all original labels and tags attached.
Packages that are returned without an advanced e-mail confirmation of return notice will be subject to 20% restocking fee.
All shipping and handling are nonrefundable.